Notice

Frequently Asked Questions

Answers

Q: How do I receive my tracking number?

A: Tracking numbers are sent out via e-mail along with the invoice and serial numbers.

Q: What form of payments does Tek Source Solutions, Inc. accept?

A: Tek Source Solutions, Inc. accepts most major credit cards, including AMEX, Mastercard, & Visa. We also accept payment by Paypal, Google Checkout, Company Checks, Wire Transfers, and even Net Terms (upon approval).

Q: Does TSS provide 3rd party blind drop-ships?

A: Yes.  If Desired we can ship Directly to YOUR Customer using your given Packing Slip, with NO Invoices from our Company in the Box.  In essence, the Package will look and appear to have come directly from YOUR Organization.

Q: Is TSS able to ship on my FedEx, UPS or DHL account number? What about a 3rd party?

A: Yes, we are able to ship on either the customer’s or receiver’s account number.

Q: How long is the standard warranty for parts that you sell?

A: Typically 90 Days warranty on New/Unused Parts, and 30 days Warranty on Used/Refurbished Items. We can also provide extended warranty periods for an additional charge.  (Special Note: Items sold as NEW May/May Not Carry additional manufacturer warranty)

Q: Where do TSS products ship from?

A: Southern California – specifically, Our Warehouse in the city of Tustin.

Q: Do you charge sales tax?

A: We are required to charge sales tax ONLY to orders with a ‘ship to’ or ‘bill to’ address in California. All other orders outside of California are tax free.

Q: What if I posses a California Resale Certificate or a Multi-State Jurisdiction Resale Certificate that includes California?

A: If you are a reseller exempt from California sales tax, please email a copy of your reseller’s certificate to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax a copy to (714) 276-9300 referencing your particular Company or order number.

Q: What if I need something shipped urgently?

A: Orders must be received by no later than 2:00PM PST in order to be able to ship out the same day. Otherwise, it will be shipped out the following business day.

Q: Is shipping free?

A: ONLY domestic orders over $50 USD are eligible for free ground shipping.

Q: What if I don’t have a shipping account?

A: If you do not posses an account number with any freight/carrier company, we can Prepay the cost and afterward add any shipping charges to your invoice.

Q: What shipping methods can I choose from?

A: For domestic orders less than 75 pounds FedEx or UPS can be used.

FedEx Priority Overnight | UPS RedReceive your package next day by 10AM.

FedEx Standard Overnight | UPS Red SaverReceive your package next day by 12PM.

FedEx Economy | UPS BlueReceive your package in 2 business days.

FedEx Saver | UPS OrangeReceive your package in 3 business days.

FedEx Ground | UPS GroundReceive your package in 4-6 business days.

For international orders, DHL, FedEx or UPS can be used. For large orders a special freight company would be solicited. Price would depend on the company,  weight and size of package, and ship to address.

Q: What if I ordered the wrong part?

A: Before the purchase of product(s) from Tek Source Solutions, Inc., please ensure that you have verified compatibility with your system by visiting the manufacturer's web site. We assume NO responsibility and will NOT accept returns for items purchased that are not compatible with your system configuration or are incorrectly ordered.  We accept returns of product on Defective or Non-Working Items Only.  Only upon certain special circumstances (authorized by Management) are incorrectly ordered or incompatible parts returnable - However,  Only House credit will be given, and a 50% restocking fee will apply.

Q: What if the unit is defective?

A: If your unit is defective we will gladly send you a replacement with free ground shipping. Once you receive the replacement, we ask that you place the original unit in the box and ship it back to our warehouse referencing the authorized RMA# given by a sales representative. Failure to return the defective unit within 10 business days may result in billing for the replacement unit.

Q: What if the unit is defective and I decided I do not want a replacement?

A: If the unit is defective, we will gladly refund you your money. Once the unit is shipped back to our warehouse referencing the authorized RMA#, our RMA department will process your credit. In order to better serve you, the returned unit MUST match the serial number of the unit shipped out to you, the warranty sticker MUST NOT be removed or tampered with under any circumstance, and your return shipment MUST reference an RMA#. Failure to comply with any of these requirements will result in rejection of the unit for credit.

Q: If I don’t see any of my questions or answers in this section, what do I do?

A: Please call us at toll free at 1-888-462-0862 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for any other questions you might not see in the FAQ section. We’ll be more than happy to assist you!